Customer First: Support Services at New Zealand Online Casinos

As a kiwi bettor, New Zealand casinos have so much hustle and bustle in their online casino gaming options from the allure of virtual slots machines to the excitement of spinning various themed roulette wheels. With all that fun to be had, sometimes customer support is necessary in a casino gaming environment where the gambling journey is self-driven without physical customer service representatives to turn to like there are at land-based casinos.

Online platforms in New Zealand like Christchurch Casino and others have various support services for customers available whenever they have questions, concerns, technical issues, or other problems that need to be resolved immediately.

Live Chat Support

Casinos’ live chat support function is usually one of the most popularly utilized ways to get into contact with someone at a live casino if there’s an issue. As long as you are gaming during the business hours in which a chat representative is available, you can usually get an answer to your question much quicker by starting a live chat.

In a world of fast-paced environments where sometimes customers desire an answer fast, tuning into a live chat is the best way to go. You may want to use live chat when you are following up on a withdrawal request that didn’t go through immediately or a technical issue happening to one of your favorite casino games on the platform.

Email Support

When your issue is not as urgent or if it is outside live chat hours, then you can send an email to the customer service department. Usually, they will send back an answer within 24 to 48 hours with an answer to your problem. If you don’t have time to sit on a live chat for about a half hour or less and if you don’t mind the length of time it takes for an email response to be returned, then the email support function may be right for you.

Phone Support

Phone support hours are usually limited to almost the same business hours as live chat support. In some instances, live chat support may go on for a few extra hours beyond when representatives are available by the phones or both support options will have the same business hours depending on the chosen operations standards of the platform.

Sometimes it’s easier and quicker to talk to someone on the phone than having to take the time to text someone back and forth on live chat. Despite a representative still sometimes placing you on hold like on a live chat, phone support options are still relatively easier as it’s faster to do verbal communication than it is to text all the information out.

FAQ Section

Some bettors prefer not to have to discuss anything with a representative and figure out the issue themselves. New Zealand casinos usually have FAQ sections where easily answered questions are contained in this listing.

The FAQ section can connect you to support services if you or a loved one is over gambling. It could also answer how to verify your identity to open an account or to open a loyalty club account. Certain questions are even related to if you are visiting a physical casino such as verifying dress code regulations, parking arrangements, and age requirements, which for New Zealand is being 20 or older to gamble.

Social Media

Bettors can check a casino’s social media forums to see the most updated news about a New Zealand casino. Usually, they will post any bonuses available for new bettors or promotions going on for loyal customers who have already signed up with the platform. Connecting with a casino’s social media page is the best way to know when these bonuses and promotions happen immediately.

Multilingual Support

Native New Zealanders speak a Maori language, so it’s best that casinos have multilingual support representatives who know how to translate from Maori to English and vice versa in certain situations.