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Online casinos and personalization — the importance of personalizing the casino experience for each player

In an age where people are continually being bombarded with tons of marketing messages wherever they go, personalization has become more critical than ever.


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In an age where people are continually being bombarded with tons of marketing messages wherever they go, personalization has become more critical than ever. Marketers across various industries agree that personalization has boosted their business performance and that a generic approach to their audience does not help them stand out from the crowd.

The gambling industry is not an exception. Online casino sites are trying to improve players' experience by tracking and analyzing customer behaviours and data. Based on this, they tailor their messages and offers to make sure they correspond with each player's needs and preferences.

Suppose a particular player consistently preferred playing online slot games and had never tried playing a live casino game. In that case, the casino might decide to focus on providing the player with options that only relate to slot games or take a different approach and give them an incentive to head over to the live casino section and play Roulette. There are many ways and strategies to approach the topic — the point is that personalization is desirable if you're not merely interested in acquiring new players but seek to keep them engaged and make them feel like their needs are met.

Think broader — a newsletter only annoys us when it contains a message that does not resonate with our needs. However, when it does address our preferences, it transforms into a useful communication channel and a strategic tool that can help businesses achieve their marketing goals.

Frank Casino is an excellent example of a dynamic online casino that has been actively trying out and testing the personalization approach. The Frank Casino team have created the unique "Birthday Gift," where if the registered user had made at least 200 euros in deposits from the moment of registration, they would receive a pleasant surprise from the team on their Birthday that will be available on their account for five (5) days starting with their Birthday.

Moreover, the casino has a unique VIP program, where depending on the level (ranging from Beginner to "Dark Knight"), players can benefit from special cashback rates and favourable exchange rates for the franks (the special frank casino currency that can be exchanged for real money).

On top of that, Frank Casino has various bonuses that players can choose from. They can buy free spins, free franks, get a percentage increase on their deposit ranging from fifteen per cent (15%) up to a hundred per cent (100%), or opt-in to receive free tournament rounds if they make the qualifying deposit.

The casino also offers various bonus pages that players can benefit from. Beginners, for instance, can opt-in to receive the "Bronze Bonus Package" that includes a combined number of sixty free spins (60) that can be used on three different slot games from leading game providers in the industry. When they unlock the bronze pack, they can move onto the "Silver Bonus Package" that offers even more free spins (one-hundred) and move onto the "Gold Bonus Package" to finally unlock the "Platinum Package."

Finally, if you visit the "Casino Promotions" page of the casino, you will discover the various tournaments running on Frank Casino. Each of these tournaments has a special theme and a prize fund, so players can choose to participate in the tournament that fits their preferences in terms of the selected game, the rules and requirements, and the prizes up for grabs.

As mentioned above, the audience nowadays has tons of options to choose from. Businesses can either try to appeal to a broader audience with monotonous offers or level up their game and choose a more personalized approach that takes into account the various parameters that affect customer behaviour.




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