Reasons Why Online Casino Accounts Are Blocked

This article contains the most popular reasons for account blocking at online casinos and tips to avoid this.

blocked online casino

Precautions at Online Casino

To ensure that your money and winnings always stay in your account, it's best to look into all the reasons that could lead to your money being lost. This will happen the moment the account is blocked.

Legitimate casinos will never block your account for no reason. First, study the Rules of the site closely . You should read the reviews about the site, check the licence and only after that enter your personal data when registering and making transactions. What are the reasons for blocking?


Always use only your own bank accounts, cards and e-wallets. Any payment from another person's account will be an excuse not to pay out the money.

The casino will ask for statements, which must match your name and address.

Electronic wallets must be registered in your name only, no next of kin.

Do not use an end-of-life bank card for deposits. Not rare is the situation with a big win, when you are asked to re-verify all the payment systems that were used to deposit in this casino. Difficulties appear when the old card expired a year ago and you do not have it for a long time. Keep a photo of your card with the number and expiry date.

Creating a second account

The first thing you should do is make sure you have not had an account with the casino before. Creating a second account will be an excuse not to pay out money.

When filling out the registration form, enter only your real name, email and phone number. Sooner or later you will have to send a passport scan and sms.This is all done as part of KYC security procedure. The email and phone number you specify should not be used in any other casinos under any other names.

Pay special attention to the correct spelling of your e-mail and full name. Experienced players create a new email for each new casino, but it is recommended to use a mailbox with your e-wallet.

Verifying Your Online Casino Account

Often the idea of impending verification will stop a player from withdrawing part of his winnings. It would be wise not to drag out account verification to the last minute, but to upload all the necessary documents to the casino website well in advance. This is especially true when using new methods to deposit your balance. Ask for full verification of your account ahead of time and copy the casino's response for a checkpoint.

A large withdrawal request automatically entails an account verification:
  • First, casinos comply with the provisions of their licence and have a mandatory procedure for establishing identity and affiliation of payment methods;
  • Second, few players can safely wait out a delayed payment for a few days. Statistically, only 30% of applications remain in the casino on the third day; the rest are cancelled by the players and the money is returned to the game;
  • Third, not many institutions will be happy to part with the money, especially when it is a large sum. Any official excuse will be found not to pay the winnings.

The casino may ask for verification at any time (including repeatedly) as a reason to find a reason to refuse to pay out the money. Learn to provide the required documents calmly and under no conditions should you play until the payout is made. When the casino sees that delaying your payout is unhelpful, all of your withdrawal requests will be completed as quickly as possible in the future.

Improper Use of the Bonus Program

Improper Use of the Bonus Program
With stiff competition, online casinos lure new players with fat sign-up bonuses.

Multiple Bonuses at the Same Address

It's very tempting to get a hundred free spins or +100% on your first deposit. Almost all stories about accounts being blocked and money being confiscated have to do with people trying to repeatedly use casino welcome bonuses or some no deposit promotion. They make a lot of accounts, use passports of relatives and friends. Casino security has a complex system for identifying boosters and stopping their activities.

From one home address, IP address, email, phone number, payment system account (Neteller, Skrill, credit card etc.), bonuses can be received by only one person.

A normal player shouldn't have to worry about that, but you should be aware of the pitfalls of sweet casino offers.

Limitations in the Bonus Policy

In contrast to land-based gambling hall promotions, all online casino bonuses have many limitations and conventions. Always check: the terms of relevance of the bonus offer and the wagering rules. Pay special attention to the list of allowed games and wagering limit during the earning of the bonus. A lot of casinos easily give bonuses, but take advantage of the fact that players are too lazy to read the bonus policy section carefully and they inadvertently make mistakes. These infringements may be enough to cancel a successfully won bonus.

When playing with bonus cash, control the allowed list of slots and the allowed wager size. Normal casinos will limit these parameters automatically, but many other casinos use these complexities against the player.

Withdraw Bonus Funds

In most cases when a bonus is active you cannot create a withdrawal request. Remember that when a casino has added a bonus to your money, the games will withdraw your real money first - the bonus funds are left at the end. Therefore, further bonus cancellation can bring your account to zero. You'll have to finish all the money to the end, trying to meet the cosmic wager.

Withdrawing any casino bonus may require you to find the appropriate section in your profile or contact the support chat room. There are casinos that try their best to tie your hands and almost forcibly give you penny bonuses for any deposit.

Using a VPN

A real licensed casino works through international game providers who may impose their own additional restrictions. If you use a VPN, you can get into a slot machine that would be close to your real territory of residence. For big winnings, this could cause it to be nullified.

If you use a VPN, always get permission beforehand through support chat or by writing to the casino's official email.

Using Other People's Devices

What's more, don't log in to your casino account from other people's mobile devices. If a friend of yours has an account (even at a different casino), you may be able to link these accounts together using a mobile device and be accused of having multiple accounts for different people. Also, your friend may self-exclude himself from the casino and under the rules of the licensing authority, his detected device will cause an instant blocking of any old and new accounts in any casinos on the network.

Chat Support Behaviour

It has been known to happen when an angry player does not pick up the words in the casino's support chat. At the point of delayed payouts or account verification deadlines, this is a natural reaction. However, insulting the staff or the image of the casino may be a formal reason to block the account. Be discreet and behave in an ethical manner in your business dealings.

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Best Online Casino in Australia
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In order to make the game even more interesting and exciting Ricky Casino Australia has prepared many bonuses that are available not only for newcomers but also for advanced users. The bonus system can be used in different time slots depending on the type.

For very new players, there is a great option - using the demo version. This mode allows you to play without registering and spending real money. But keep in mind that in this case you can not earn money. The moment you become confident in your abilities worth registering and start playing with making a deposit.

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